Hello, On February 28, 2024, I placed an order for the Jazz Sofa Set at the Vivense Beylikdüzü store, with a delivery date of March 2. However, the initial delivery arrived damaged, and the Vivense team promised to repair the damaged components within 15 days. Although the extended wait until April 17 was difficult, I accepted it. When I inquired about my order today, April 16, I was told that they couldn't find the fabric and that the delivery date had been pushed out to April 30. It is unacceptable that an order placed on February 28 would not be fulfilled until two months later, especially when payment is made upfront. Your website now lists the identical thing for ₺49k, whereas I paid ₺57k for it. Given the difficulties I've encountered so far, I demand that my order arrive this week. This experience has caused me to reconsider purchasing from Vivense in the future.
We bought a bedroom set from Vivense last October, and because our house was still under construction, we kept the items in their sealed boxes. On May 5, 2024, we received the installation packages. The assembly team arrived on May 7th, and upon opening the packages, they discovered damage to four p...
On October 22, 2023, I bought a bedroom set from Vivense, and it's scheduled to be delivered between March 1-8, 2024. However, just one week before the planned delivery, it was unexpectedly canceled, leading to financial and emotional turmoil. When talking about a different product, the compensation...
I purchased a corner sofa from Vivense in September 2024. Less than a month after the product was delivered, the fabric began to tear and pill. Experiencing such an issue so quickly with a brand-new item both surprised me and caused significant inconvenience. After filing a complaint, I contacted Vi...
I purchased an L-shaped sofa (Kagu Corner Flavia Puflu Köşe Takımı, Dark Grey) on May 31, 2024, with an expected delivery date of July 23, 2024. As the date has passed, I contacted Vivense customer service. They informed me that the production was completed 1.5 weeks ago, and it was awaiting dispatc...
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