Brand Overview: https://www.vitacost.com/
Vitacost is an online health and wellness retailer based in the United States. Founded in 1994 by Wayne Gorsek, the company operated as a subsidiary of The Kroger Co. for over a decade before being acquired by global wellness platform iHerb. Vitacost supplies a vast catalog of vitamins, specialty foods, and supplements directly to consumers through its e-commerce website.
Contact Info
Customer Support Email: [email protected]
Phone Number: 1-800-381-0759
Industry and Operations
Vitacost operates in the e-commerce health, wellness, and nutritional products industry. It functions through a direct-to-consumer digital storefront featuring thousands of brand-name and proprietary wellness goods.
- Dietary Supplements and Vitamins: Wide selection of multivitamins, herbal remedies, minerals, and targeted health supplements.
- Sports Nutrition: Protein powders, amino acids, pre-workout supplements, and performance bars.
- Natural Grocery and Food: Organic pantry staples, specialty diet foods, gluten-free snacks, and beverages.
- Personal Care and Beauty: Clean cosmetics, eco-friendly skincare, haircare, and bath items.
- Home, Pet, and Baby: Non-toxic household cleaners, pet supplements, and infant care products.
- Subscription Services: Autoship and recurring delivery options offering scheduled discounts for frequent buyers.
User Sentiment
User feedback on third-party review platforms reflects recurring frustration regarding order accuracy, shipping condition, and customer support responsiveness.
- Damaged and Broken Products: Customers frequently report packages arriving with inadequate protective wrapping, leading to broken glass bottles, punctured packaging, or leaked liquids.
- Fulfillment Errors and Missing Items: Multiple shoppers mention receiving orders with missing products, partial shipments without prior notification, or entirely incorrect merchandise.
- Shipping and Delivery Delays: Users frequently report extended transit times, inaccurate tracking updates, or unannounced delays during order processing.
- Customer Service Reachability: Consumers note difficulties getting prompt assistance, citing long wait times, limited telephone support availability, and generic automated email responses.
- Refund and Cancellation Issues: Complaints regularly highlight complications when trying to cancel automated subscription orders or experiencing lengthy delays in receiving refunds for damaged or returned goods.
Share Your Experience
If you’ve experienced issues with https://www.vitacost.com/, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.