Virgin Australia issued ticket credit I can’t use, how can I extend or refund it?

If Virgin Australia issued ticket credit you can’t use;

• Contact Virgin Australia support via phone, email, app, or airport desk and explain that your ticket credit cannot be used
• Provide your booking reference, credit voucher code, expiry date, and reason you can’t use it

Ask them to;

• Extend the expiry date of your credit
• Convert the credit into a refund to your original payment method if extension isn’t possible
• Explain any alternative options (rebooking, travel credit transfer, etc.)

If the problem persists;

• Keep all correspondence, credit details, and screenshots
• File your complaint on Xolvie to bring attention to the issue