Victoria's Secret Mobile App Payment And Order Issue

I placed an order through the Victoria’s Secret mobile application in Türkiye on 26 September and completed a payment of ₺2,300. Although the payment was taken from my bank card, no order was created in the system and I still have not received any products or an order confirmation. I am a registered member in the application and can see the payment in my bank statement, but there is no corresponding order in the Victoria’s Secret app. I tried calling the call center several times, but I could not reach anyone and did not receive any support. I request that my situation be checked urgently, that either my order be created and shipped or my payment of ₺2,300 be fully refunded as soon as possible, and that I be informed in writing.