Victoria's Secret Charged My Credit Card Twice for One Order
On September 26, 2026, I purchased personal items through the Victoria's Secret mobile app. I noticed that my credit card was charged twice for the same purchase. However, despite the payment being processed, the order I placed does not appear in my account on the app at all, and I have been unable to obtain any information about the status of my order.
I am experiencing serious difficulties because the order is not visible in the system and my card was charged twice. Approximately two days have passed since I noticed the duplicate charge, yet I have not received any information or notification regarding the matter.
I tried to contact your customer service both by phone and by email, but my calls were not answered and I have not received any response to my email. It is unacceptable that no information has been provided about an order that has already been paid for despite this much time having passed.
Therefore, I request that the status of my order from the September 26, 2026 transaction be urgently checked in your system, that I be informed why the order does not appear in my account, and that the reason my credit card was charged twice for the same transaction be investigated. I also request clear and detailed written information regarding the refund process for the duplicate charge, as well as written confirmation of whether my order is valid and whether the products will be shipped.
I kindly request that this matter be investigated without further delay, that I be promptly informed about both the status of my order and the refund of the duplicate charge, and that all necessary corrections be made.
Not only was the refund not processed, but two orders were created at once. Both orders contain the same items. They really haven't reached out to find a solution.
