VibeShort Charged Me $24.99 After I Cancelled My Subscription

1

I cancelled my VibeShort subscription on Monday, October 26, yet I was charged again last night for $24.99 through your web purchase system. This is completely unacceptable, especially since I did not authorize any new subscription after my cancellation. I have clear proof that my subscription was cancelled and I also have proof from my Chime account showing the $24.99 charge for Vibeshort after the cancellation date. Despite this, you refuse to issue a refund and are effectively charging me for a service I explicitly cancelled. I contacted you via email and through your bot, but I did not receive any fair or satisfactory resolution. Instead of correcting an obvious billing mistake, you are keeping money that you have no right to take. This behavior feels misleading and abusive toward your customers. I demand an immediate full refund of the $24.99 that was charged after my cancellation and written confirmation that my VibeShort subscription is fully cancelled with no further charges. I also expect you to review your billing and cancellation processes so that customers are not charged after cancelling their subscriptions.

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