VakıfBank Refused Loan Request

VakifBank, I had a credit restructuring debt with you. When I met with your branch, you told me that I could get a loan again if I paid it off in full. You made me pay it in full and then dismissed me by saying that my credit intelligence was negative. At the time of application, I did not owe anything to anyone, I had a salary of 45,753₺ as a civil servant, and my KKB score was over 1300. When I mentioned the issues I experienced about 2.5 years ago, your officials said they were not important. We are asking how we can fix this intelligence issue, but no one even bothers to answer. Not a single person has contacted us or explained what the problem is. The staff is indifferent. There is only a "write to us" section, but I think we are blocked from there because we cannot write anything. How accurate is the advice to say, "No, make regular payments and it will be fixed"? I have nowhere to pay, so where should I pay? If they cause so much trouble for a loan amounting to one salary from the state bank to the state's 15-year salary customer, woe to our citizens. Besides, I think it is a complete fiasco that the state bank says, "try private banks." Does the huge state bank rely solely on programs for all business and transactions? We ask the program, it says negative, and that's the end of it. Is everything that simple? Since everything is so bad for me, the last loan I used, my KKB score was 900-odd, now it is 1300-odd. Do you want a mortgage? We have a million-dollar property. If you say you would put out a mortgage for 50/100 thousand, I am up for that too. No one has contacted us. The "write to us" section is closed. What should we tell and to whom? Before paying off the entire loan, I looked at KKB and it said the available limit was 135,000₺. I paid it in full, and the limit dropped to zero overnight. You don't have an answer for this either. This reflects the value of the service provided by the state bank to its citizens.