Urban Care Expert Series Biotin & Caffeine Products Turning Hair White
My brother and I have been using the Urban Care Expert Series Biotin & Caffeine shampoo and tonic for a long time. After a while, we noticed white hairs appearing, and we couldn't understand the reason, but we didn't question it much. However, after seeing complaints both on social media and on the complaint platform, Xolvie, we realized that these products were the cause. The company hasn't made any statements about this issue. Another cosmetic company mentioned that caffeine affects the pigment center in hair and could cause whitening. Our hair doesn't return to its original state. How many people are suffering from this situation? It has affected many people psychologically. How will you fix this situation? Are you not going to issue an official statement?
Dear Consumer, We would like to inform you that all our URBAN Care branded products are formulated with special ingredients after extensive research and development processes, undergoing numerous tests. The moisturizing ingredients in the formulation of the URBAN Care Expert Biotin & Caffeine Hair Tonic deeply moisturize the hair and scalp while supporting moisture absorption. The nourishing and anti-hair loss ingredients help to improve hair quality, preventing breakage, hair loss, and split ends. Additionally, they contribute to healthier and stronger hair growth. The refreshing ingredients prevent the formation of fungi and bacteria, providing relief and freshness to the scalp. The protective ingredients prevent the formation of mold, yeast, fungi, and bacteria, in accordance with the pH of the hair and scalp. The effects stated on the product label and content are also approved by the relevant authorities. The product has no side effects. Since the day we started our journey as URBAN Care, we have taken inspiration from you, focusing on consumer satisfaction, and creating a vegan brand that respects nature and animals. Since 2018, we have been proud to represent Turkey on the shelves of nearly 40 countries, in addition to offering the highest quality and most reliable products to our valuable consumers in Turkey. As URBAN Care, which always prioritizes customer satisfaction, we would like to reiterate that the safety and satisfaction of our valuable consumers are our priorities; we thank you in advance for your cooperation. Best regards, The URBAN Care Family
