UPS Refused to Deliver My Order to My Housing Complex Address
UPS refused to deliver my order placed on Hepsiburada.com to my address, stating they do not enter housing complexes. The courier insisted I come and collect the package, even when I explained that other cargo companies deliver to the door. Instead of providing a valid explanation, he simply reiterated their policy and put my order into the return stage, claiming he did not want to receive the product. I lodged a complaint with UPS, but the company showed no interest and offered no solution, attributing the issue to the dealer's refusal to enter housing complexes. When I reported the matter to Hepsiburada.com, they failed to follow up with the cargo company. This raises questions about UPS's refusal to enter such areas. Is it due to concerns about fugitive or wanted individuals, unlicensed vehicles, or perhaps a biased attitude toward housing complex staff?
