I am continuously facing issues with UPS Türkiye's courier pickup system. Unfortunately, I am forced to work with this service due to my international partner's agreement with UPS. Despite filling out every required detail for urgent pickups and shipments accurately, the couriers arrive on their own schedule, ignoring the urgency and causing significant delays in my work.
This lack of reliability disrupts my business operations and wastes valuable time. For a company as large as UPS, I expect better coordination and customer service. I urgently request that UPS Türkiye address these recurring problems and improve their pickup system to ensure timely service. This is essential for maintaining professional standards and customer trust.
I scheduled a package pickup with UPS Türkiye at 10:20 AM from a local branch, but by evening, they still hadn’t come to collect it. I called multiple times, and each time, they assured me the courier would arrive by 6:30 PM unless there was a force majeure event. However, by 7:00 PM, no one had arr...
I’m very frustrated with UPS Türkiye. I scheduled a courier pickup over a week ago and provided all the required information, including my phone number. Yet, they marked the request as invalid, claiming, “There is no call record associated with this phone number.” This is unacceptable. No one from U...
I scheduled a courier pickup with UPS Türkiye for Wednesday, but no one showed up. I assumed there was a delay and stayed quiet. On Friday, I called again, and they apologized, assuring me the courier would arrive that day. Despite their promises, no one came. This is extremely frustrating and unpr...
UPS Turkey attempts to pick up packages 3 hours earlier than the scheduled time and then shows up 4 hours late the next day. As a result, I couldn't hand over the package. I scheduled a pick-up time to avoid disruptions, but it seems they don't care about sticking to agreed schedules. Despite contac...
UPS Türkiye has completely exhausted my patience. I’ve been trying to receive my package for over a month, but each time it gets returned due to so-called address issues—even though my delivery address and phone number are fully up to date in your system. I’ve verified my information multiple times,...
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