My Order Not Delivered by UPS Due to "Address Not Found" Without Any Contact

Esma
UPS
October 24, 2024 9:09 AM12

I recently placed an order with Pandora, but the experience with UPS delivery has been nothing short of frustrating. Despite UPS bringing the package to my city, they delayed getting it out for delivery. Then, without sending any notification via email or SMS, I was informed that the delivery address "could not be found." I requested an address change, but UPS kept me waiting for an additional five days. Today, after calling to check the status, I learned that my package was sent back to Pandora without further attempt to contact me. I am beyond disappointed with UPS for not even attempting to reach me via SMS or call to clarify the address. This is unacceptable. UPS, your delivery team should at least attempt to contact recipients once before returning packages.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

My UPS delivery was mistakenly left at a neighbor's house and hasn't been returned yet. What should I do?

69 Complaint

I have difficulties getting my packages in time, how can I speed up the delivery process for my UPS packages?

97 Complaint

Similar Complaints

1

I Face Lost Pandora Package Issue with UPS Turkey and Wrong Delivery

Ceren
UPS
September 1, 2025 9:59 AM39

On August 27, 2025, at 15:05, my Pandora order shipped with UPS Turkey was marked as delivered, but it was shown as sign...

1

UPS Fails to Deliver My Package Despite Correct Address

Can
UPS
January 9, 2025 1:10 PM57

I’m frustrated with UPS for not delivering my package even though my address is accurate. I have contacted customer serv...

Zara Order Delayed by UPS: Incorrect Address, Unresponsive Customer Service

Ahmet
UPS
January 24, 2025 12:31 PM67

I ordered from Zara, and my package was sent via UPS. However, I am unable to reach UPS at their branch—calls go unanswe...