To Whom It May Concern, I paid for a special courier delivery service through UPS Turkey for the shipment with tracking number 1ZW449A96800328214. However, the shipment was never delivered to me in any form. As a result, in order to avoid delays in receiving my passport, I personally went to the VFS Global branch and collected the shipment myself. Additionally, the UPS tracking system still shows the shipment as “undelivered”. The service I paid for was not provided, and the special courier service fee has not been refunded to me. In line with my consumer rights, I kindly request a full refund for the service that was not rendered. I also request that a thorough investigation be conducted and that I be informed regarding the practices of UPS Turkey in this matter.
Although my passport application made via VFS Global was processed by the embassy in just three days, the delivery via UPS has been seriously delayed. The tracking information indicates that delivery was scheduled for November 21, 2025; however, since then, the shipment has remained at the UPS bran...
I was expecting an extremely important shipment—my passport and visa results—via UPS. On April 30, 2025, I received a message saying “your package is on the way.” I stayed home all day and even skipped work to ensure I wouldn’t miss it. Later that day, I got another message claiming that delivery fa...
My parcel with the tracking number 1Z23W5610486859649 has not been delivered to me for over a month. Despite multiple attempts to contact customer service at Türkiye UPS and send emails to the provided email addresses, I have not received any response. The shipment arrived from the United States to ...
On August 8, 2025, I received a notification regarding my UPS shipment (tracking number: 1ZE549G06806368918) stating that I was “not at the address.” However, this is completely false because I was at home all day, and no courier ever came to my door. It is unacceptable that a package can be marked ...
For my shipment sent via UPS Turkey with tracking number 1Z93W2006804353298, I received an SMS around 5:00 PM on November 20 stating that the package had been “delivered,” yet it was absolutely not received. The shipment was supposed to be delivered to my home, and the recipient was at the address a...
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