How can I request special assistance from United Airlines as a person with a disability?

United Airlines offers several ways to request disability-related assistance or accommodations:

• Talk to a CRO: Travelers with disability-related service issues can speak with an airport Complaint Resolution Official (CRO). United Airlines has specially trained staff at all airports. They can answer your questions and ensure compliance with DOT Rule 14 CFR Part 382 and United Airlines policies.

• Accessibility Desk: United Airlines' 24-hour Accessibility Desk handles disability-related inquiries before and after travel. In the US and Canada, call 1-800-228-2744. For assistance outside these regions, contact your local United Customer Contact Center and ask for Accessibility Desk assistance.

• Display Systems: Many United Airlines airports display flight information. Gate agents announce boarding and alert passengers to flight irregularities. Sensory-impaired passengers should inform United Airlines airport staff at ticket counters, gates, customer service centers, and baggage claim areas.

• United Airlines provides at least one TDD at each domestic airport. Reservations can be made via TDD at 1-800-323-0170.

• Airport kiosks: United Airlines has made some airport kiosks more accessible. These kiosks have Braille labels. Plug headphones into the headphone jack to use an accessible kiosk. Audio instructions will appear. Learn about these accessible kiosks' functions.

• The Transportation Security Administration (TSA) requires airport security screening for all passengers, including disabled passengers. Security screening may have special procedures and accommodations, so inform TSA staff.
As airline policies change, passengers should check United Airlines' website or call customer service to confirm the specific travel regulations to ensure a smooth trip.