Last night, my Ubisoft account was hacked without my knowledge. When I woke up, I realized that both my email address and phone number had been changed, locking me out of my own account completely. I have a Steam-linked game on the account, and now I can’t access it at all. I immediately contacted Ubisoft Support, but so far, I haven’t received any response—no confirmation, no update, nothing.
This is the first time something like this has happened to me, and I honestly don’t understand what hackers want from accounts with barely anything of value. But regardless, this is my personal information and purchase history we’re talking about. Ubisoft should have better protections in place and faster response times for account theft.
A hacker took over my Ubisoft account and changed the email address that was linked to it. I sent in a lot of support requests with good proof, but I haven't heard back from a human person—only automated replies from bots. I even gave a screenshot of the game's purchase date and all the details from...
My Ubisoft account was hacked, and the associated email address was changed without my consent. I have contacted Ubisoft Support multiple times and clearly explained that my email was replaced and I can no longer access the account. Despite this, the only thing they keep saying is, “We’ve sent a rec...
My Ubisoft account was taken over by hackers who changed the email address associated with it. I submitted multiple support requests to Ubisoft with detailed explanations and solid proof that I am the rightful owner of the account. Unfortunately, I never received a response from a real human—only ge...
My Ubisoft account has been hacked, and I’ve completely lost access to it. I originally purchased two games through Steam—Assassin’s Creed Unity and Rainbow Six Siege—and both were linked to my Ubisoft account under the username Tyhron_TR. Now, when I try to log in, I see a completely different emai...
My Ubisoft Connect account was hacked, and no matter what I do, I cannot recover it. I have submitted every detail they could possibly need—my account’s creation date, linked email address, associated platforms, purchase records, and more. Despite all that, I keep receiving the exact same generic, c...
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