My father passed away, and I went to the dealer to transfer his Turkcell line. I have both a death certificate and an inheritance certificate issued by the courthouse, yet I was told that the inheritance certificate is not valid and must be obtained from a notary instead. They refused to proceed with the transaction using the official document from the courthouse. How can such a ridiculous practice exist? How can you reject an inheritance certificate issued by the state? The notary is asking for ₺2,185 for the same certificate, even though I’ve used the one from the courthouse for all other official transactions. Who are you to not accept a document recognized by the government? I demand that the necessary steps be taken to complete this transaction. I have already reported the issue to the Presidential Communication Center, and if it remains unresolved, I will take legal action. I’ve been a Turkcell user for years, and this line has been active with our family since 1995.
My father was deceived by Turkcell store. Despite being illiterate and lacking signing authority, he was given false verbal information, and his signatures were taken to formalize a contract. As a former Turkcell headquarters employee, I feel ashamed of this situation. The call center completely ign...
My Turkcell line with the number 0506 180 01 10 was wrongly canceled by a Turkcell dealer located in Antalya. Although my number still appears as active and visible in the Turkcell system, the line was canceled on 12/10/2025 due to an incorrect transaction carried out by the dealer. Despite this obv...
I transferred my service at the Okmeydanı Turkcell branch on May 3, 2024, and was charged ₺750 for the transfer process. Additionally, they demanded over ₺500, claiming it was from 2016 and not visible on e-government platforms. When I tried to pay by card, I was forced to make a cash payment with s...
My contract with Turkcell was about to expire in August 2024, so I just switched carriers. Unfairly, I was surprised to see a substantial cost of ₺1813. Turkcell was notified of my intention to complain with the Consumer Arbitration Committee and, if required, to pursue legal action. I felt let down...
Due to my father's passing, our request to close his Turkcell line was denied because they demanded payment for a promotional scale that had been provided. We were not even aware that the scale had a cost associated with it since it was given as a promotion. Despite calling customer service multiple...
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