Brand Overview: Triv
Triv is an Indonesian digital asset exchange and investment platform founded in 2015 by Gabriel Rey. Operated by PT Tiga Inti Utama, Triv is licensed and regulated under Indonesia's Commodity Futures Trading Regulatory Agency (Bappebti). The platform serves millions of users seeking to buy, sell, and manage cryptocurrencies and other digital financial instruments.
Contact Info
Customer Support Email: [email protected]
Phone Number: 021 4020 0828 (Available Monday through Friday, 09:00 to 17:00 WIB)
Industry and Operations
Triv operates within the fintech, cryptocurrency, and electronic payments sectors. It provides a full-service gateway connecting digital assets with Indonesia’s domestic banking ecosystem, offering 24/7 real-time fiat deposits and withdrawals across more than 60 commercial banks and digital payment networks.
- Cryptocurrency Trading: Instant buy/sell services and order-book market trading across hundreds of crypto assets.
- Staking Services: Return-generating staking programs for major proof-of-stake cryptocurrencies.
- Extended Financial Products: Exposure to tokenized U.S. equities, e-wallet balancing, utility bill settlements, and mobile phone credit recharges.
User Sentiment
While Triv is widely utilized in the region, customer reviews reveal notable friction surrounding compliance enforcement, transaction execution, and customer support responsiveness.
- Account Freezes and KYC Complications: Users frequently report unexpected account restrictions and demanding identity re-verification hurdles, often triggered when attempting to withdraw accumulated funds.
- Withdrawal Holds: A significant number of complaints focus on delayed processing of fiat or digital asset withdrawals to external bank accounts.
- Customer Support Deficiencies: Users highlight slow response times, automated or evasive communication, and difficulties obtaining actionable assistance for locked accounts or stuck funds.
- Pricing and Spreads: Dissatisfied traders mention wide spreads and administrative costs that make regular transactions more expensive than anticipated.
Share Your Experience
If you’ve experienced issues with Triv, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.