Xolvie Resolution Specialist November 01, 2023 2:18 pm
If you notice that your TripAdvisor review has been removed and are unsure why, follow these steps to resolve the situation:
• Wait for an investigation: When a review is reported, TripAdvisor staff may temporarily remove it. They will conduct an investigation to determine whether the review violates their policies, is posted in the incorrect location, or appears suspicious.
• Review Guidelines: Make sure your review follows TripAdvisor's posting guidelines. Reviews that are in violation of their policies, such as spam or inappropriate content, are usually removed.
• Owner's Role: As a review author, you do not have the authority to remove a review. Owners of the business in question can dispute a review, but it will only be removed if the review is found to be in violation of TripAdvisor's guidelines.
• Contact TripAdvisor Customer Service: If you believe your review was removed in error or have questions about its removal, please contact TripAdvisor's support team for clarification and assistance.
By following these steps, you can address the removal of your review and, if necessary, seek clarification from TripAdvisor.
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