I purchased a laser hair removal device. It was clear as day that the packaging had been tampered with and there were smudges on the cover of the product. After giving it a try, even though we had the exact same product with identical specifications, it didn't quite match our skin tone and didn't work as expected. As a result, we decided to place another order. Due to apparent damage during shipping, we decided to return the product. It's been a month since we submitted our refund request, and now that our flight is about to depart from Turkey, we've vacated our residence. We are still waiting for our refund request to be processed. At first, we patiently awaited a product exchange. We've reached out to Trendyol multiple times, and they explained that it's part of their standard product inspection process. Now, we would like a refund as we no longer wish to keep the product. What comes after this? What steps can we take to ensure we obtain our rights? We're departing for our journey in just two days. We have decided to discontinue our use of the product. We kindly request a prompt refund of our funds.
I purchased a Philips laser hair removal device through Trendyol for ₺13,000, and I still have the invoice. After using it without any issues for about five months, the device malfunctioned, so I contacted the authorized service center. Upon inspection, the service determined that the product was co...
I bought a shaver from Trendyol, which was shipped to me via MNG Cargo. Unfortunately, the item I received was not what I ordered. It was slow, overheated quickly, and didn’t meet my expectations. I placed it back in its packaging and returned it the next morning. However, the seller claimed the pro...
I purchased a Wahl brand hair clipper for ₺3,848 through Trendyol. On the day it was delivered—before even bringing it home—I submitted a return request, stating that I didn’t like the product. The clipper blades weren’t as expected and the body was made of plastic (a photo of the product is attache...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
I bought the product with delivery number 8504109469 from the Trendyol seller and it arrived damaged. I returned it to the Trendyol courier company with the return code. I bought it from a different seller at the same time. I returned a product with delivery number 8484275214 by providing the correc...
Comments