Two weeks ago, I ordered Guess sneakers from Ecanta through Trendyol, paying ₺3774. To my surprise, instead of the Guess sneakers I ordered, I received an unbranded, low-quality boot in size 40 that I would never have chosen. I immediately contacted Trendyol’s live support, explained the situation, provided photos as proof, and requested a return. Despite all this, Trendyol rejected my return request and sent the boots back to me. I am beyond upset by the lack of accountability in handling this mix-up. I trusted Trendyol to provide reliable service, especially when it comes to high-value orders, but this experience has left me feeling let down. I just want the item I paid for or a full refund.
I ordered a product from Trendyol, but the wrong item was sent, and the seller is refusing the return without communicating. When I tried to get support from Trendyol, my account was suspended, leaving me with no way to resolve the issue. Despite notifying Trendyol about receiving the incorrect item...
I bought a pair of shoes on April 3, 2025, through Trendyol, and I truly regret the experience. After just a few wears—maybe the third or fourth time—I noticed a clear manufacturing defect. The structure felt off, and it was obvious something was wrong with the build. I sent the shoes back, hoping f...
I purchased two different products from two sellers (Guess and Pull & Bear) through Trendyol but had to return them after they arrived. When the return was processed, a Trendyol Express employee mistakenly sent the Guess shoes (worth ₺3300) to Pull & Bear and the Pull & Bear overalls (worth ₺1590) t...
I returned the Elle brand flats I purchased with my Trendyol order number 10491764277 because the size didn’t fit, but I haven’t received my refund for about a month. During this time, I contacted Trendyol customer service 5–6 times and received different information each time. In my first call, I w...
I want to express my frustration with Trendyol's decision to deny my request for a refund on a pair of shoes I purchased. I mistakenly ordered the incorrect size and promptly canceled the order within one minute of placing it. The website assured me that my money wouldn't be charged, but when I reac...
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