I purchased a combi boiler from Trendyol (Order No: 9618397030), and I regret ever doing so. The product arrived damaged, with the back panel dented, as shown in the attached image. Despite two months of discussions with Trendyol, they refused to replace the unit without approval from the authorized service, even though I clearly stated that I only wanted a replacement, not a refund, as a gesture of goodwill.
The authorized service did not inspect the combi boiler and claimed they couldn’t stamp or certify it as defective. I repeatedly informed Trendyol of this, but they failed to take responsibility. This experience has left me extremely dissatisfied. Never again will I shop on Trendyol. I demand immediate action to replace the damaged product.
I ordered a Philips HD9243/90 air fryer with a 3000-piece capacity from Trendyol on October 2. I returned it immediately upon receipt without opening it. However, I encountered a major issue during the return process. Despite waiting around 10 days for the first return, I did not receive a refund, a...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
I bought the product with delivery number 8504109469 from the Trendyol seller and it arrived damaged. I returned it to the Trendyol courier company with the return code. I bought it from a different seller at the same time. I returned a product with delivery number 8484275214 by providing the correc...
My Trendyol order was canceled without my approval, claiming it was damaged during shipping. I placed an order, but it was canceled without consulting me, supposedly due to shipping damage. On top of that, the product's price has increased, leaving me at a loss. As a customer, why am I not sent a ne...
I purchased a Navigold DS 980 from Trendyol's electronic store with order number 2104282282, relying on Trendyol's customer protection policy. When I reported a defect, I was told to send the product back to the seller instead of being covered under warranty. Despite explaining to the Trendyol team ...
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