I bought a refrigerator through Trendyol, but it arrived defective, so I requested a return. Trendyol informed me that Borusan Logistics would handle the pickup. However, I’ve been waiting for over 10 days with no resolution. Despite promises, Borusan keeps rescheduling—calling at 9:00 AM to say they’re on the way, only to cancel later in the day, claiming vehicle issues.
This endless back-and-forth has caused significant financial and emotional stress. I cannot waste more time sitting at home waiting for a pickup that never happens. It’s unacceptable that neither Trendyol nor Borusan takes responsibility for resolving this promptly. I demand immediate action to retrieve the faulty product and issue a full refund.
The Digitsu DB70 66-liter minibar refrigerator I purchased from Trendyol on September 5 was delivered to my address by Horoz Logistics with its front glass broken. I informed the delivery personnel about the damage, but they said, “Create a return request; we can’t take it back right now,” and left ...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
I ordered a Philips HD9243/90 air fryer with a 3000-piece capacity from Trendyol on October 2. I returned it immediately upon receipt without opening it. However, I encountered a major issue during the return process. Despite waiting around 10 days for the first return, I did not receive a refund, a...
I placed an order on June 23rd, but it still hasn't arrived. To make matters worse, when I contacted Trendyol about the missing order and requested a refund, they informed me I would have to wait an additional 6 days for the refund process to even begin! This is on top of the month I've already been...
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