The Digitsu DB70 66-liter minibar refrigerator I purchased from Trendyol on September 5 was delivered to my address by Horoz Logistics with its front glass broken. I informed the delivery personnel about the damage, but they said, “Create a return request; we can’t take it back right now,” and left the product. That same day, I created a return request through Trendyol and received multiple return codes. I also contacted the seller and explained the situation, and Trendyol approved my return request. However, for nearly two months, Horoz Logistics has not come to collect the product and has made no attempt to contact me. Despite repeatedly calling customer service, I haven’t been able to reach anyone. My order number is 10480241769. I paid ₺6,400 for this product and was left with a broken item. I request that the product be picked up from my address immediately and that my refund be processed without further delay.
I bought a refrigerator through Trendyol, but it arrived defective, so I requested a return. Trendyol informed me that Borusan Logistics would handle the pickup. However, I’ve been waiting for over 10 days with no resolution. Despite promises, Borusan keeps rescheduling—calling at 9:00 AM to say the...
I purchased a combi boiler from Trendyol (Order No: 9618397030), and I regret ever doing so. The product arrived damaged, with the back panel dented, as shown in the attached image. Despite two months of discussions with Trendyol, they refused to replace the unit without approval from the authorized...
On Saturday, September 6, I placed an order through Trendyol from the Meleni Home store for a 32-piece ice cube storage container set (Order No: 10479758195). My order appears to have been shipped, but since that date, the product has not reached me. In the cargo tracking system, my package has been...
I ordered a Philips HD9243/90 air fryer with a 3000-piece capacity from Trendyol on October 2. I returned it immediately upon receipt without opening it. However, I encountered a major issue during the return process. Despite waiting around 10 days for the first return, I did not receive a refund, a...
Hello, I ordered a thermos from Trendyol with the delivery number 25223781200051. For the past 7 days, my package has been showing as "out for delivery" with Sürat Kargo. I contacted the shipping company, and they confirmed that there was an issue with the distribution. They said they would immedia...
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