I've been running a store on Trendyol.com for about 3 years, backed by over a decade of industry experience. Throughout this time, I've never refused a reasonable customer request. You can verify this through my seller dashboard's return history.
Recently, a customer returned a shipment, claiming they used the product for about 15 days. I promptly provided photos and described the damages, including breaks and deformations on the leather, along with a strong sweat odor on the bracelet. Despite this, Trendyol.com approved the return, citing transportation issues.
Their explanation baffles me; they assert that customer returns must be accepted regardless of the condition upon arrival. Despite my attempts to reason with Trendyol.com's support line, the response remains consistent: they speak of customer satisfaction while ignoring the nuances of usage-dependent wear and tear.
Frankly, the current state of affairs is disappointing. Sellers like myself feel undervalued and unappreciated. It's clear that Trendyol.com prioritizes customer convenience over seller rights.
In conclusion, the future seems uncertain. As sellers seek alternatives, the dominance of Trendyol.com may dwindle. We're exploring options, whether through our own website or different marketplace platforms.
I ordered from Trendyol (Touché brand) on October 2 and issued a return on October 3 for three items, one of which was damaged. The return was shipped on October 4, and I received the delivery confirmation on October 7. However, I only received a refund for one item, and the refunds for the other tw...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
I sold a women’s hair accessory on Trendyol and shipped it completely intact and without any missing parts. However, when the item was returned to me via PTT Cargo, the packaging was incomplete and the product was broken. Immediately after receiving it, I contacted Trendyol customer service and requ...
I received a damaged smartwatch with a scratched case from the "Smart Best" seller on Trendyol. Without delay, I initiated a return the next day. Unfortunately, I fell into the trap of not researching the seller beforehand. It turns out, this seller has a history of sending used and invoice-less pro...
I bought a rechargeable power bank from Trendyol, but it was malfunctioning. I returned it, but the merchant refused. So I mailed it back; this time, the vendor refused it because the package had been opened. To avoid being treated unfairly, I sent the thing back again, only to have it returned. Sin...
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