Trendyol Ignores Seller's Requests - Used Product Return Issue
I've been running a store on Trendyol.com for about 3 years, backed by over a decade of industry experience. Throughout this time, I've never refused a reasonable customer request. You can verify this through my seller dashboard's return history.
Recently, a customer returned a shipment, claiming they used the product for about 15 days. I promptly provided photos and described the damages, including breaks and deformations on the leather, along with a strong sweat odor on the bracelet. Despite this, Trendyol.com approved the return, citing transportation issues.
Their explanation baffles me; they assert that customer returns must be accepted regardless of the condition upon arrival. Despite my attempts to reason with Trendyol.com's support line, the response remains consistent: they speak of customer satisfaction while ignoring the nuances of usage-dependent wear and tear.
Frankly, the current state of affairs is disappointing. Sellers like myself feel undervalued and unappreciated. It's clear that Trendyol.com prioritizes customer convenience over seller rights.
In conclusion, the future seems uncertain. As sellers seek alternatives, the dominance of Trendyol.com may dwindle. We're exploring options, whether through our own website or different marketplace platforms.
