I placed an order for a laptop via the Trendyol website (from Inan Mall Company) on 08/02/2014, but on 12/08/24, instead of the laptop, I received herbal tea. I promptly informed Trendyol about the issue. Many customers, including myself, who ordered items like laptops, PlayStations, and tablets, received empty boxes or herbal tea. Trendyol requested I wait for three days. The company's ads were up for a day, then they disappeared from the site. Today marks the end of our 72-hour wait period. Trendyol messaged me, expressing regret that they couldn't provide the new product or part, and suggested I initiate the refund process through Trendyol Assistant. I requested a refund code to at least get my money back, but now they're asking for an invoice. The company has vanished, and I'm told to wait four more days for an invoice. What invoice? Why am I waiting? Frankly, I have no idea. All I wanted was to buy a laptop. They could have asked for a different preference or sent a replacement for customer satisfaction. This isn't like receiving a small-sized T-shirt instead of a large one, it's a laptop order turned into herbal tea. Trendyol has become a regret for me. I demand that my issue be resolved promptly by speaking with a customer representative instead of messaging.
I bought a laptop from Trendyol's own seller. When I specifically asked if a bag came as a gift with the product, they said there was a bag inside the product. When I received and checked the product, there was no bag inside the product. According to the answer they gave me, I created a missing prod...
I purchased a Karaca brand tea maker on Trendyol in January 2024. When the product malfunctioned, I took it to service on 17 November 2025, but they required the invoice in order to process it under warranty. When I try to view the invoice from my Trendyol account by clicking “view invoice,” the sys...
I ordered a product from Trendyol on May 21, 2024, with an expected delivery date of May 24, 2024. The product was shipped on May 21, 2024. On May 29, 2024, I contacted Trendyol, and on May 30, 2024, I called them again. They informed me that they initiated the return process on May 29, 2024, and I ...
I ordered Trendyol, and when I got the item it lacked an invoice. I find it difficult to understand how they could send an item without a necessary proving documentation. The missing invoice has me in a tough position right now. When I contacted customer service, they merely sent me to the seller wi...
The seller is not issuing an invoice for the product I purchased from Trendyol. They issued one initially but then canceled it and haven’t provided a new one since. Despite contacting Trendyol customer service several times, I only receive generic responses with no real action taken. The seller cann...
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