I purchased a Karaca Vantuz vacuum cleaner from Trendyol, but the product fell short of even the most basic expectations. The suction power was disappointing — even on the highest setting, it struggled to pick up dust from a carpet. I asked for a return, but Trendyol denied it, stating that they don’t accept used items. How can we truly know if a vacuum cleaner functions well without giving it a test run? I am disappointed with both the product and the service. Rather than assisting in resolving the problem, Trendyol shifted the burden onto the customer. I was surprised by the inflexible and unaccommodating approach from such a prominent platform. I’ve made the choice to remove my Trendyol account and will not be shopping with them anymore following this experience.
I purchased a Fantom brand upright vacuum cleaner via Trendyol from the seller 'Buluttabul'. I opened the package and checked if the product worked, but the suction power was not sufficient for my needs. Exercising my 14-day right of withdrawal, I carefully repackaged the product and returned it. De...
I purchased a Roborock S8 robot vacuum from Trendyol, where the seller is also Trendyol itself. The vacuum malfunctioned after 3 months of use. I contacted Trendyol to obtain technical service information, but they never provided it. Instead, they created a return request that I did not ask for. I s...
We purchased a Philips vacuum cleaner, and it arrived defective. We returned the product, but they sent it back claiming we had used it. We explained that it was impossible to know it was defective without trying it, and it had only been used once for testing. We requested a refund, but they said we...
I took my Kumtel rechargeable vacuum cleaner, with a warranty certificate, to the service center for repair in March 2024 because it wasn’t charging. After one month, the service issued a report recommending a return or replacement. I sent the vacuum cleaner to Trendyol along with the service report...
I'm entitled to a fifteen-day return period from Trendyol, yet they refuse to accept the return of the vacuum cleaner I purchased and am dissatisfied with, misleading and causing distress. Customer representatives hang up on me and redirect me elsewhere, claiming "we can't accept returns." I'm filin...
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