Trendyol’s post-sale service is nonexistent. I bought a product on November 1, and on Saturday, Aras Kargo brought it near my home. Since I was alone at home and unable to assist, they took the package back. On Monday, they claimed they attempted delivery but took it back, saying the address was incorrect and told me to “come pick it up yourself.” I contacted Trendyol, and they assured me they would handle it and send it out for delivery again. I trusted them and waited. On November 6, 2024, I followed up, only to find out the product had been returned. Responsibility should extend not just to shipping the item but to making sure it reaches the customer. I’m sharing this to inform others. If possible, I suggest dealing directly with the store. Thanks.
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
On April 16, 2025, I purchased a product sold directly by Trendyol, and it was shipped the same day. On April 17, Trendyol Express marked it as out for delivery and sent me the tracking code via SMS. Just one minute later, I received another message saying they couldn’t reach me. I was at home waiti...
I placed an order through Trendyol on July 11, 2025, and while the seller shipped it the same day, it was sent via a company called 'Birgündekargo'. The delivery has been delayed for several days with no update, and Trendyol offers no solution. I contacted customer service multiple times, but all I ...
I placed an order for shoes from Trendyol (Show Showcase seller) on November 15, 2024. It was stated that the order would be shipped within two days, meaning it would be sent out by November 18, 2024. However, for nearly three months, the seller has not responded. When I contacted Trendyol, I was to...
On July 28, 2025, I placed order number 10387158791 totaling ₺3,064.68, which was handed over to Aras Kargo (Tracking Number 5655*******53). On July 30, 2025, I received an email stating that the order had been delivered; however, no product ever reached me. When I called the cargo branch, they info...
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