I’m stuck with a Travelex card issue—what steps should I take?

First check your balance, transaction history, PIN, and card status in the Travelex Money app or My Account.

If the card is frozen, you can unfreeze it there; for a lost/stolen card, PIN problem, declined transaction, or account-access issue, Travelex directs customers to Mastercard Card Services.

For UK support, call 0800 260 0355; if you’re abroad, Travelex provides international numbers, or you can call +44 203 284 8395.

If the issue involves an incorrect or unrecognized transaction, contact Card Services promptly so they can investigate or start a dispute.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.