Tom Ford Perfume Has Almost No Longevity After Purchase
On June 3, 2026, at 8:36 p.m., I purchased a Tom Ford fragrance from the Boyner store at Vega Shopping Mall in Eskişehir and paid approximately $206 for it. Just one day after purchasing the product, I noticed that the fragrance disappeared extraordinarily quickly compared with a normal perfume. Despite testing it a total of three times, I found that its longevity was almost nonexistent, which led me to suspect that there might be a problem with the product.
On June 19, 2026, I returned the fragrance to the Boyner store at Vega Shopping Mall in Eskişehir and reported my complaint. On June 24, 2026, I was informed that Elca Kozmetik, the authorized Tom Ford seller, had determined that there was no problem with the product and that my return request would not be accepted. The product was then sent back to the store. Throughout this process, I was unfortunately disappointed by the lack of attention shown by the Boyner store employees, who appeared to take a dismissive attitude toward my complaint and the fact that I had paid approximately $206 for the product.
Because the fragrance has virtually no longevity, I am unable to benefit from the product in any meaningful way. For this reason, I request a refund of the amount I paid for the Tom Ford fragrance in accordance with the principles of customer satisfaction and brand responsibility. I also request that my complaint be reviewed again in detail and that an appropriate solution be provided to resolve the inconvenience I have experienced.
