I’ve been a registered user on the Toluna app for quite a while. Although there are occasional issues with accessing surveys, I’ve generally considered it a decent platform—until I participated in their special campaigns, particularly “Explorer Toluna” and “Detective Toluna.” These so-called mini-games are completely misleading and feel like a scam.
At the beginning of the “Explorer” game, I was awarded 200 points, which gave me hope that points would continue as long as I performed well. However, despite successfully completing multiple rounds in both campaigns, I didn’t receive a single additional point afterward. I’m convinced this is intentional. Why advertise point-based mini-games if you have no plans to actually reward users?
This kind of misleading promotion damages the trust users place in your platform. I demand that Toluna immediately review these campaigns and credit the points I rightfully earned. If you're going to run engagement games, they must be fair and transparent—not just gimmicks to keep users clicking for nothing.
I have spent a lot of time completing surveys on Toluna, expecting to receive the rewards I earned. However, they refuse to deposit my earnings into my account. This is extremely frustrating—if they invite users to take surveys, they should honor their payment promises. What’s even worse is that hi...
I completed multiple Toluna surveys and successfully redeemed my first reward without any issues. However, when I tried to claim my second reward, they refused to send it—just like many others have complained. Instead of addressing my concern, Toluna blocked my account without any valid explanation...
Toluna, a survey company, claims to reward users with points for completing surveys, but when you try to redeem those points, the process drags on endlessly. I attempted to redeem ₺100 Migros gift card, but the redemption process has been stuck for too long. I contacted customer support, and they e...
Hello, I’m writing to express my frustration with Toluna’s rewards system. I currently have 52,300 points in my account, which is more than enough to redeem the Amazon gift card worth 25,500 points. However, every time I try to claim the reward, the system blocks me. A message appears preventing the...
Listen, Toluna, this is unacceptable. You let me start a survey, but then, midway through, it crashes or gives an error, causing the survey to close completely. This happens over and over again, and it’s beyond frustrating. I feel like my time is being completely wasted. I put in the effort, answer...
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