Brand Overview: tiqets
tiqets is an online booking platform and digital ticketing marketplace for museums, cultural attractions, and tours globally. Founded in 2014, the Amsterdam-based company operates as a major online travel agent and was acquired by Expedia Group in early 2026.
Contact Info
If you need to reach the official customer support team, you can use the following contact details:
- Email: [email protected]
- Phone: +31 85 888 4442 (Global / Netherlands HQ) or +1 888 422 0285 (US Support)
Industry and Operations
Operating within the travel, tourism, and entertainment industry, tiqets provides a digital platform that connects travelers with cultural experiences worldwide. The business focuses on making attraction discovery and entry seamless through a mobile-first approach.
- Partners with global museums, theme parks, and historic venues to provide direct admission.
- Sells paperless, instant mobile tickets and skip-the-line passes via its website and app.
- Provides timed-entry booking, dynamic pricing, and multi-language support for international travelers.
User Sentiment
While the platform is used by millions of travelers, a notable amount of customer feedback highlights frustrations regarding booking reliability, rigid cancellation policies, and customer support responsiveness.
- Unreliable Bookings: Users have complained about last-minute booking cancellations initiated by the platform, leaving them without valid tickets during their holidays.
- Refund and Cancellation Issues: Many customers report struggling to obtain refunds for unused or accidentally booked tickets, often citing highly inflexible and strict non-refundable policies.
- Poor Customer Service: Reviewers frequently mention slow response times, unhelpful automated replies, and a lack of real-time assistance when dealing with urgent, day-of-visit issues.
- Technical Glitches and Access Denials: Some travelers have reported technical errors during checkout resulting in unexpected charges, or arriving at venues only to discover their third-party digital tickets were not recognized by the local admission staff.
Share Your Experience
If you’ve experienced issues with tiqets, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.