Tipalti is requesting additional documents or a repeat verification. What information is required, and how long does the review process take?

How repeat verification works in Tipalti and what data may be required. Here are useful and up-to-date explanations:

Requests for additional documents in Tipalti are most often related to financial compliance and security checks.

The platform is required to regularly update recipient information, especially if payment details, country, tax status, or transaction volumes change. In some cases, repeat verification is triggered automatically, even without any user error.

Typically, Tipalti may request proof of identity, updated payment details, tax status documents, or proof of address.

All requirements are shown in the user dashboard, and it is important to upload exactly the documents requested, without substitutions or omissions. Incorrect formats or outdated documents often cause verification delays.

Verification timelines depend on the type of request and the accuracy of the submitted information.

In standard cases, the review takes a few business days, but additional checks or follow-up questions can extend the process. During verification, payouts are usually put on hold.

If the review drags on without explanation or the requests seem excessive, be sure to describe the situation on Xolvie, including dates and the current verification status.

This step often helps you get a clearer response and speeds up completion of the verification process.