Brand Overview: TicketSmarter
TicketSmarter is an online ticket resale marketplace connecting fans to live events such as concerts, sports, and theater. The company was founded in 2019 by Jeff Goodman and was later acquired by Digital Ally.
Contact Info
- Email: [email protected]
- Phone: (888) 671-5676
Industry and Operations
TicketSmarter operates in the secondary ticketing industry. The platform acts as a middleman, aggregating ticket listings from third-party sellers and brokers rather than functioning as the primary box office for venues. Its business model focuses on providing access to:
- Resale tickets for major sporting events and collegiate athletics
- Concert and music festival passes
- Theater and family entertainment tickets
User Sentiment
Overall user sentiment for TicketSmarter leans negative, as customers frequently encounter issues typical of third-party ticket brokers. Buyers often express frustration over the company's pricing structure and ticket delivery methods. The most common complaint topics include:
- Brand confusion, with many buyers mistakenly believing they are purchasing directly from primary ticket vendors or the venue
- Excessive service fees and significant markups compared to the original face value of the tickets
- Delayed digital ticket delivery, with many users not receiving their barcodes or transfers until the day of the event
- Strict "all sales are final" policies that make it incredibly difficult to obtain refunds for unfulfilled orders, canceled shows, or rescheduled events
- Instances of customers receiving invalid tickets at the venue or being assigned completely different seats than the ones they originally selected at checkout
Share Your Experience
If you have experienced issues with TicketSmarter, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.