Brand Overview: The Healthy Place
The Healthy Place (formerly Apple Wellness) is an American health, vitamin, and nutritional supplement retailer founded in 2010 by Tim O'Brien and operated under Timothy B OBrien LLC. Headquartered in Wisconsin, the company combines brick-and-mortar storefronts in the Greater Madison area with an e-commerce platform and a holistic health clinic.
Contact Info
The company provides multiple direct contact channels for order inquiries and customer assistance:
- Customer Support Email: [email protected]
- Shipping and Returns Email: [email protected]
- Main / Fitchburg Phone: 608-663-2640
- Madison Location Phone: 608-203-5245
- Sun Prairie Location Phone: 608-825-0080
- Returns Line: 608-230-6880
Industry and Operations
The Healthy Place operates within the retail dietary supplement, health, and holistic wellness industry. The brand functions both as an omnichannel retailer and a wellness guidance center, offering personalized support alongside its physical and digital catalog.
- Vitamins and Supplements: Multivitamins, specialty minerals, digestive enzymes, immune boosters, and herbal extracts.
- Fitness and Sports Nutrition: Plant-based and whey protein powders, collagen supplements, pre-workouts, and electrolytes.
- Holistic and Lifestyle Products: Aromatherapy essential oils, CBD items, clean household goods, and personal care formulas.
- Holistic Clinical Services: Personalized health consultations with certified wellness consultants in-store and virtually.
- Fulfillment Channels: Physical retail locations, local curbside pickup, regional same-day delivery, and nationwide online shipping.
User Sentiment
Consumer feedback highlights recurring points of dissatisfaction regarding order management, refund turnarounds, and digital shopping usability.
- Billing and Refund Delays: Shoppers report disputes or extended waiting times when trying to obtain refunds for cancelled orders or returned merchandise.
- Online Checkout Glitches: Users have noted clunky navigation, errors, or confusing prompts when trying to complete transactions on the website.
- Customer Support Response Times: Several customers report delayed replies to email inquiries and online form submissions during periods of high order volume.
- Incomplete Product Information: Some buyers note that certain digital catalog listings lack detailed explanations regarding exact ingredient dosages and sourcing.
- Return Policy Limitations: Feedback points to frustration regarding shipping requirements for returned items and receiving store credit rather than cash refunds for opened products.
Share Your Experience
If you’ve experienced issues with The Healthy Place, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.