I visited the Tuzla Tesla Service Center due to paint chipping on the right and left rear door sills of my Tesla Model Y. The paint is being damaged by stones hitting the rear door sills from the front wheel. I pointed out what I believe to be a design flaw and requested that the repairs be covered under warranty, or even a replacement if necessary.
However, the service representative claimed that the vehicle is designed for asphalt roads, not gravel paths, and therefore, warranty coverage for painting or replacement was not possible.
I discovered an unexplained crack on the upper glass (roof glass) of my Tesla Model Y, just above the left door, within a month of purchasing the vehicle. Researching online, I found similar cracks originating from stress and contraction, exactly where mine occurred. I promptly submitted a service r...
I received my vehicle at the end of November. Following that, I traveled from Istanbul to Diyarbakir without any incidents or collisions. When I arrived in Diyarbakir, I brought my car to a car wash for an exterior wash. I waited by the car. After the wash, I observed that the paint had peeled off i...
I am writing to express my frustration regarding the cracked sunroof on my Tesla Model Y SR, which is only 16 days old and has not experienced any impact. I have video and photo evidence of the crack in its initial state, with no signs of external damage. I contacted mobile service on the first day,...
I purchased a Tesla Model Y in late 2023, and by the 4th month, I noticed a crack on the roof glass above the right door. Assuming it would be covered under warranty, I didn’t worry and scheduled a service appointment. However, I was shocked when I was told it wasn’t covered under warranty, and they...
In August 2025, while driving my Tesla Model Y in the Izmir Bornova and Çeşme regions, the glass roof suddenly cracked across its entire length without any impact, stone chip, or visible damage. There were no external factors, marks, or dents — the crack happened entirely on its own, and this is the...
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