Brand Overview: TBO Bank
TBO Bank (formerly operating as The Bank of Orrick) is an FDIC-insured banking institution headquartered in Orrick, Missouri. Originally chartered in the late 19th century as a local community bank, the institution has transitioned under new ownership in recent years to focus heavily on digital consumer credit products, previously operating through brand names such as Atlas Personal Finance.
Contact Info
Customer Support Email: [email protected]
Phone Number: 561-462-8527
Industry and Operations
TBO Bank operates in the consumer finance and banking sector. While it retains its status as a chartered community bank with basic depository solutions, its primary business model centers on digital direct-to-consumer installment lending and credit services targeted toward consumers with limited or subprime credit profiles.
- Unsecured Personal Installment Loans: Short- and medium-term digital consumer loans designed for emergency expenses and debt financing without collateral.
- Lines of Credit: Revolving credit facilities providing access to cash withdrawals on demand.
- Deposit Accounts: Checking and personal savings accounts primarily offered through its branch and online banking platform.
- Mobile and Online Banking: Digital self-service platforms and mobile applications for account monitoring, fund transfers, and loan payment management.
User Sentiment
Overall user sentiment regarding TBO Bank is largely critical, with the vast majority of consumer complaints focused on its online high-cost installment loans and customer account handling.
- Excessive Interest Rates and Total Costs: Borrowers frequently report extremely high APRs and substantial finance charges, resulting in total payoff amounts that far exceed the original loan balance.
- Lack of Upfront Cost Clarity: Multiple consumers cite feeling misled by the lack of clear disclosure regarding the full cost of borrowing until after electronically completing loan contracts.
- Rigid Repayment Terms: Customers often express dissatisfaction with frequent, inflexible payment schedules and note that the lender provides little to no assistance or payment deferral during financial hardship.
- Account Debiting and Billing Disputes: Users report issues involving automated account withdrawals, including unexpected debits and difficulty canceling automatic ACH permissions.
- Unhelpful Customer Service: Many reviews highlight long wait times, canned responses, and a lack of effective resolution when borrowers attempt to resolve account discrepancies or request payoff confirmations.
Share Your Experience
If you have experienced issues with TBO Bank, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.