Sweet Bonanza on Fixbet Didn’t Trigger Bonus Despite 4 Candies

On December 14, 2024, at 4:37 PM, I played the Sweet Bonanza game by Pragmatic Play on Fixbet with a ₺7 spin. Despite landing 4 candies, the bonus round did not activate as it should have.

I immediately contacted Fixbet’s customer service, but they were unhelpful and provided no solution. Additionally, I have been unable to reach Pragmatic Play directly to resolve this issue.

I feel cheated as the game did not function as advertised, and neither Fixbet nor Pragmatic Play is addressing the problem. I demand an investigation and resolution for this technical error, along with proper compensation for the game’s malfunction. This situation is unacceptable for a reputable platform.