Superbet Froze My Balance and Ignores My ID Verification for Days

Superbet Froze My Balance and Ignores My ID Verification for Days
profile
April 29, 2025 5:33 pm
60

I deposited money on Superbet without using any bonuses and built up my balance to ₺8000. When I tried to make a withdrawal, I was suddenly told that my ID information was incorrect and was asked to send a photo of my identification via email.

I sent the required documents right away, but it’s been four days and I haven’t received any response. Live support is completely unhelpful—they just reply with copy-paste messages and avoid giving real answers. This is extremely frustrating, especially from a platform of this size that claims to be trustworthy and professional.

I want my identity verification processed and my withdrawal completed immediately. If Superbet values its users, they need to stop stalling, communicate properly, and release my money without further delay.

June 17, 2025 11:27 pm (1 month after complaint)

Hello Fatma Özyolcu, We are here to resolve your transactions and the problems you have experienced in the fastest and most reliable way. Your transaction has been carefully checked by the relevant department, and there is no email received by us. You will be contacted as quickly as possible.

Similar Complaints

Supertotobet Account Balance Disappeared Overnight Without Explanation

profile
December 25, 2024 3:14 pm
27

What to Do If Mostbet Doesn’t Respond to Withdrawal Request

profile
Tuğra
October 14, 2025 1:12 am
160
Report a Similar Issue