I made a withdrawal on the Sugo application to my DANA e-wallet on 14 February 2026 with an amount of Rp51.000, but until today, the funds have still not been credited to my DANA balance. In the Sugo app, this transaction is recorded with the ID 2022507556814831616, yet there is no trace of the money arriving in my e-wallet. This is my first time withdrawing funds from Sugo to DANA, and I immediately experienced this problem. Today, I have tried to contact Sugo through the live chat feature in the application to ask about the status of my withdrawal, but until now, I have not received any response or clear information from them. I kindly request that Sugo immediately process and credit the Rp51.000 to my DANA account according to the above transaction ID and provide an explanation of why this delay occurred so that similar issues do not happen again.
On September 25, 2025, I submitted a withdrawal request on the Sugo app for 25,000 diamonds (worth about ₺500). My transaction ID is 5416. I directed the withdrawal to my Halkbank account, and I am certain that I entered the details correctly. However, even after about 20 hours, the money has still...
My Sugo account, with ID 193088240, was suddenly suspended on January 20, 2026, at approximately 8:04 PM. I only received an in-app notification about the suspension and was not given any clear reason or prior warning. Before the suspension, I had submitted a withdrawal request for 200,000 diamonds...
I tried to withdraw the diamonds I earned on the Sugo app by redeeming them in cash through the “bayi” (dealer) option, which is the withdrawal method offered directly by the application. On November 14, 2025, I performed a redeem transaction worth approximately 200 TL, but even after a week and a h...
On August 13, I initiated a ₺800 withdrawal from Sugo to my Papara account. The transaction went through without any error messages, but my account has been showing the status as “pending approval” ever since. This was my first-ever withdrawal request on the platform, and I have never encountered a ...
I am having serious issues withdrawing money from Sugo using diamonds. First, PTT is not even available as a withdrawal option. I selected Ziraat Bank and entered my PTT IBAN, but nothing happened—no confirmation, no response, and no funds received. On top of that, most of the messages I send throu...
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