5
Resolved

Storytel Renewed My 2024 Subscription Without My Knowledge

Harun
Storytel
December 12, 2023 6:46 PM75
Harun's Thank You Message
“Sure, here is the translation of the text from Turkish to English: "Hundreds of emails are coming to my inbox. You said the subscription will be renewed in October, but I can't see my subscriptions on Google Play to cancel Storytel. Cancel automatic subscription renewal for all customers. Thank you."”

subscribed to Storytel in 2022. though I canceled my subscription, Storytel renewed it for 2024 without my knowledge or consent. I demand immediate cancellation and of course the refund of the charged amount of ₺799.99 from my debit card. If not, I will publicize this by Storytel on my 100,000-follower TikTok account, causing them to lose users. I have no intention of using Storytel in 2024, so why are you deducting money from me without my knowledge? Please cancel the 2024 subscription immediately.

Harun
December 13, 2023 9:44 AM

Sure, here is the translation of the text from Turkish to English: "Hundreds of emails are coming to my inbox. You said the subscription will be renewed in October, but I can't see my subscriptions on Google Play to cancel Storytel. Cancel automatic subscription renewal for all customers. Thank you."

Harun
December 13, 2023 9:45 AM

The fee has been refunded.

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