Stayforlong Redirected Me To Wrong Jaz Fanara Hotel

I made a hotel reservation via Trivago that redirected me to Stayforlong, and because of the incorrect link on Trivago, I unintentionally booked the wrong property. My intention was to book Jaz Fanara Resort in Sharm El Sheikh, which is close to the main restaurants and the beach, but the Trivago link for Jaz Fanara Resort led to a Stayforlong page for Jaz Fanara Residence instead. As a result, on 22 May I booked Jaz Fanara Residence through Stayforlong for the dates 26 May to 1 June, without realizing that it was a different and much more distant location. My Stayforlong reservation / document number is 1283216301 and the security code is SFL-3E6C187***. The Jaz Fanara Residence is far from the main facilities, and due to my health situation this is a serious problem. I have a chronic condition, so I specifically need a room as close as possible to the main restaurants and beach area, that is, in the Jaz Fanara Resort part. We would never have booked the Residence if we had known it was a different listing and far away. I have a video recording that clearly shows Trivago’s Jaz Fanara Resort listing redirecting to Jaz Fanara Residence on Stayforlong, and as of the time of writing this, the same misleading redirection is still happening. We contacted Stayforlong customer service and they informed us that our request was escalated to a higher level, but we have not received any response, and there is only one day left before check‑in. We are traveling from Ankara, Turkey, and this uncertainty just before our trip is causing us additional stress. In light of these circumstances, I kindly request an urgent and fair solution. We are open to either a direct change of our reservation from Jaz Fanara Residence to Jaz Fanara Resort, or a full refund of the existing reservation so that we can rebook at Jaz Fanara Resort ourselves. Our only aim is to stay in a room as close as possible to the main restaurants and beach, in line with my medical low‑walking‑distance requirement, and to correct a reservation that was made based on a misleading redirection between Trivago and Stayforlong.