Stayforlong marked “confirmed” and the voucher won’t open. How can I validate the reservation today?

If Stayforlong marked your reservation as “confirmed” but the voucher will not open, you can validate the reservation the same day by following these steps:

• Check your email for the confirmation message with the reservation number
• Try opening the voucher from another browser or device
• Download the file again from the link in the email
• Save screenshots of the error or the voucher that will not open

Contact the hotel directly:

• Provide your name, stay dates, and reservation number
• Ask if they have the reservation registered with the provider Stayforlong
• Request that they check whether it appears under another internal code

Then contact Stayforlong support:

• Send your reservation number and payment confirmation
• Attach screenshots showing that the voucher cannot be opened

Ask them to:

• Send a new valid PDF voucher
• Confirm that the reservation is active in the hotel’s system
• Resend the confirmation directly to the hotel if necessary
• Provide you with a support case number

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.