I am writing about a serious issue I experienced with a recent sale on Starpets. Earlier today, at around 8:16, a buyer purchased my item, and by approximately 8:24 the buyer had received the item. Despite the successful completion of the sale on the platform, the money I am supposed to receive has still not appeared in my Starpets balance, and it has now been missing for about five hours. I am using Starpets from the US, and this is the first time I have encountered a problem like this. It is very frustrating that the buyer has already received the item, yet I have not received the corresponding funds in my website balance, which is the only place where this payment should appear. I contacted Starpets support about this issue, but the response I received was little to no help, and they eventually stopped replying, leaving the problem unresolved and without any explanation. I request that the missing amount from this sale be promptly added to my Starpets balance and that I receive a clear explanation of why this issue occurred in the first place. I expect Starpets to review this transaction, correct the balance problem, and ensure that similar issues do not happen again.
I am writing regarding a payment issue I experienced on Starpets. On 4/5/2026, I purchased credits directly through the Starpets platform for a total of 60 USD. The amount has been successfully charged to my bank account, however the credits have not appeared in my Starpets account. After noticing t...
About 4–5 months ago, I requested a withdrawal from my Starpets account to my card—and I’m still waiting. The money never arrived. I’ve contacted support multiple times, and every single time, I get the same copy-paste answers: “It’s been forwarded to a senior representative,” “We’re looking into it...
By selling items on the Starpets website, I accumulated a balance of approximately $500. On January 8, 2026, I submitted a withdrawal request. After the system deductions, about $462 should have been transferred to me; however, only $450 was sent to my Ethereum wallet. Even though the withdrawal amo...
This afternoon, I added $2 via debit card to my Starpets account (ID: starpets 65ea74ffc4baf2acf81636fc). The transaction appears to have gone through, and I only bought two very low‑priced items that together cost just a few cents. However, when I refreshed the page, my Starpets balance suddenly sh...
I made a purchase of pets on the Starpets website today at around 5:00 pm, spending a total of $15.82. Although the payment was completed and I have the purchase receipt, when I log into my account on the Starpets website, it shows that I did not purchase anything and the pets are not reflected on m...
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