Starpets Missing Balance Issue After Successful Deposit

This afternoon, I added $2 via debit card to my Starpets account (ID: starpets 65ea74ffc4baf2acf81636fc). The transaction appears to have gone through, and I only bought two very low‑priced items that together cost just a few cents. However, when I refreshed the page, my Starpets balance suddenly showed 0, even though I had not spent the full amount I had topped up. The transaction ID for this top-up is b3966eb, and my debit card is in USD. I tried to reach your support team via live chat, but the system only shows that no one is available, and I have not been able to get any assistance about the missing balance. I request that the remaining funds from this $2 top-up, which disappeared from my account after only two small purchases, be restored to my Starpets balance as soon as possible, and that I receive an explanation of why this issue occurred.