Stardust TV £11.49 Unauthorized Subscription Payment Attempt

I received a notification from my bank about an attempted payment of £11.49 for a subscription in the name of Stardust TV. I have never knowingly created a Stardust TV account or subscribed to any of your services, and I cannot find any related account or subscription when I check my email addresses and apps. This situation is very worrying for me because it suggests that either a subscription has been created without my consent or that there is some kind of error in your system that is trying to take money from my account. I only became aware of this when my bank informed me of the attempted £11.49 charge. I request that you urgently investigate this issue, cancel any subscription that may be linked to my details, confirm that no active account or subscription exists in my name, and ensure that no money is taken from my account now or in the future in relation to this. I also ask you to provide written confirmation that the subscription has been cancelled or that no account is found so that I can share this with my bank if necessary. I expect this situation to be resolved quickly and in a way that ensures my financial information and personal data are fully protected.