Starbucks Complaint About Loose Cup Lid and Coffee Spill

On September 20, 2026, at around 9:20 AM, I purchased a medium latte from the Starbucks location at the Karbey Facility in Tekirdağ. The lid on the paper cup kept coming loose and was not sealing properly, causing liquid to leak from the sides. Eventually, the lid came off again and the coffee spilled all over me. When I tried to put the lid back into place, it still would not fit properly, and the leaking continued.

As a result, my clothing was completely ruined and became unusable. Although I have purchased coffee from this location many times before, I had never experienced a problem with the cup or lid. Recently, however, I have noticed that the cups seem much thinner and less durable, while the lids do not appear to fit the cups securely. I did not speak with an employee or customer service after the incident and am reporting the issue here for the first time.

I request reimbursement for the damaged clothing and a technical investigation into the issue with the cup and lid packaging being used. I also ask Starbucks to review the quality of its cup and lid packaging and make any necessary improvements to prevent similar accidents from happening again, as well as to resolve the inconvenience and loss I experienced. I would like to continue purchasing coffee from Starbucks, but I do not feel comfortable doing so until this issue is addressed.