I can’t get a real person at Southwest Airlines, what should I do?

If you can’t reach a real person at Southwest Airlines by phone, start by calling the main customer service number 1-800-435-9792 and be prepared for hold time.

During the automated menu, press “0” or listen for the option to speak to an agent to get redirected to a live representative faster.

If hold times are long, try the online live chat via southwest.com/help center or message them on social media with your booking details to prompt a quicker human reply.