Sony PS Network Account Compromised, Unresponsive Support

My PS Network account has been hacked, and I want my password and account back, but Sony Turkey is in bad shape... Somehow, my Network account linked to my email address was taken. I'm not receiving the new password. I called, but no one answered. I sent an email, but they can't find the supposed account. I got the Network account again with the same email, but I don't know how it happened since that email was already registered. Afterward, did a system crash occur or something? Sometimes I can log in and see the account, but sometimes it gives an error.