Skrill Delayed Account Verification - Support Request

I have been experiencing a serious problem with verifying my Skrill account since September 13, 2026. Because of this verification issue, my account is currently restricted and I cannot access or transfer my own funds. Skrill asked me to verify my identity with my ID and a face scan. When I first tried, the system replied that my ID was not acceptable. After that, I re-submitted my ID through the application and also opened a case through the Help Center, where I provided two IDs: my TIN ID and my PhilHealth ID. Despite sending these documents and following the instructions, there has been no response or update from Skrill for about a week, and my case is still unresolved. I also received an email from Skrill stating that my account could not be verified and that my ID was not accepted, even though I followed all the instructions. Due to the restriction, I unable to withdraw or transfer the money in my Skrill wallet, which I urgently need for my grandmother’s medicine and medical needs. This situation is causing me a lot of stress and financial difficulty. I kindly request that my account be fully verified as soon as possible and that all restrictions be removed so I can access and transfer my funds without further delay. I expect a clear update on my verification status and a fast resolution of my case.