Sidra Log In Issue

I am a Sidra Chain user from Nigeria and I have been unable to log in to my Sidra account for a long time because of a problem with the two-factor authentication (2FA) process. After I connected my personal wallet and went through the second human verification / 2FA step, the app stopped allowing me to sign in. I am using an Android Tecno phone with the Sidra Chain app. When I try to log in and enter the authentication code generated by the 2FA app, the system always shows an error message that the code is invalid, even though I am using the correct code. Because of this, I have not been able to access my account for months. I kindly request that my 2FA be fully reset so that I can log in to my Sidra account again and continue using your services without this verification error. I am ready to provide any information you need to confirm that I am the rightful owner of the account.