ShortsWave made canceling my subscription confusing across platforms, how can I cancel it properly?

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1 Comment12 Complaint
Xolvie Resolution Specialist28 Nisan 2026 08:07

If ShortsWave made canceling confusing across platforms,

• Identify where you subscribed;

– Apple App Store / Google Play / PayPal / direct card
– You must cancel from the same platform used for payment

– If you cancel in the wrong place, billing continues

• Cancel from the correct location;

– iPhone → Settings → Apple ID → Subscriptions → Cancel
– Android → Google Play → Payments & Subscriptions → Cancel
– PayPal → Automatic Payments → Cancel

– If “Cancel” is missing, it may already be canceled or under another account

• Check all possible accounts;

– Try different Apple IDs / Google accounts
– Check family sharing accounts
– Search email for receipts to confirm which account was used

• Confirm cancellation properly;

• Verify:
– Status shows “Canceled”
– You see an expiration date (not renewal)
– You received confirmation email

• If it’s still confusing or blocked;

– Contact ShortsWave support
– Ask them to confirm the billing platform

• Write:
– “My subscription is hard to cancel across platforms. Please cancel it on your side and confirm no further charges.”

If they keep charging you, dispute the payment and file a complaint on Xolvie to force resolution.

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1 Comment

I figured out how to cancel your subscription on the ShortsWave app. So, just go to your profile on the app, hit "membership" and at the top right corner, you should see "rules" (I circled it on the photo). At the bottom after you click rules, you should see "unsubscribe" and that should take you to the third party app to cancel. Mine was stripe.
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